How to choose a professional Garage Door company?

Of course, you want to find a garage door professional with a solid reputation. But it’s also a smart idea to find out if they also offer a warranty and stand by their work. Here are some tips for when you are shopping around for a garage door professional.

1. Is the Dealer Reputable?Look for service from a dealer that has positive reviews, fair prices and excellent customer service. Visit their website and find customer reviews online to get an idea of what kind of company you may be dealing with. Ask for references from projects done in your neighborhood. Are their sales representatives knowledgeable and courteous? Do they have excellent customer service? and always see if they are listed on home stars and what kind of reviews they have.

2. Experience MattersWhen you are shopping around for a garage door, you will want to pay attention to how long the dealer has been in business in your area. 

Different areas have different environmental factors, which will affect garage doors differently. Having an experienced company with the knowledge of what will work and what won’t is important. Being able to understand your needs and take into consideration your budget is also a manner to judge a dealer.

Ten Tips on Choosing A Garage Door Professional

1. Ask your friends/neighbours for recommendations of good garage door companies.
2. Get estimates from two or three competing businesses, and ask for clear statement of warranties involved.
3. Ask the company for a list of customer references in your area.
4. Ask for the “total minimum charges” for a service call (basic fee, travel, labor, parts, etc.)
5. Don’t equate the size of an ad with the reputability of the company.
6. Don’t blindly believe information in an ad. Some companies have been known to publish large ads with false or misleading information.or not include everything, or the basic model
7. Call your local better business Bureau to see if complaints have been filed against a certain company/ review Homestar for customer reviews
8. If possible, be present while the work is being done. Some scam artists have been known to intentionally break parts and then replace them.
9. Don’t authorize work to be done until they clearly explain the problem and the exact costs. Repairs to a garage door will rarely cost several hundred dollars.
10. Never pay in-full, up front. Asking for a partial deposit is a legitimate business practice, but be sure you are dealing with a reputable company before even paying a deposit.

Five Red Flags

1. Address unknown. Does the business have a published physical address in your area? Some fraudulent businesses advertise many phone numbers but have no physical address.
2. High Pressure. Does the technician pressure you to make a quick decision? Does the technician claim that your family or property is in danger if the proposed repair or replacement isn’t done immediately?
3. Surprise Visit. Be wary if a company knocks on your door, claiming to have a special deal.
4. No-Name Phone ID. Do they answer the phone with their advertised business name? If they operate under several business names, they often answer the phone with a generic response, such as, “Garage door service.”
5. Pre-payment. Do they demand payment in full before the project is complete? Never pay for an entire job in advance. Avoid paying in cash whenever possible.

Most importantly how do you feel? Usually your gut feeling is the right one so go with that.
Does the sales man have knowledge of what he/she is selling? Can they show you samples, make suggestions. Are you able to communicate with the salesman clearly? Is there reviews on not only the company but the product they use? be weary of product that you have never heard of.


It's a big investment so make sure you are working with a company you feel comfortable with...
Call us at Direct Overhead Door 416-882-3695 so we can help guide you in making your decision...